Publisher's Weekly Review
Carlton, a West Coast technology reporter for the Wall Street Journal, has been overtaken by events in his attempt to catalogue Apple's business woes. The firm fired Gil Amelio, its fourth CEO in four years, on July 9, shortly after the publisher sent out galleys. Carlton added a nine-page epilogue trying to predict Apple's future, only to have events outrun him again a month later. On August 6, Steve Jobs, Apple's former, and now de facto, CEO, announced a "far-reaching" alliance with Microsoft, Apple's nemesis. That deal included a Microsoft investment of $150 million in the now struggling Apple. Again, Carlton rushed back to the keyboard, adding an addendum to his just- finished epilogue. If the book had been published six months earlier, readers would have had a context for these recent announcements. If Carlton had waited a year, he'd likely have a better perspective on what the latest moves mean. As it is, he is caught in the middle of events and that, unfortunately, distracts from the solid story he started to tell. (Nov.) FYI: Apple is embargoed for pre-publication review. (c) Copyright PWxyz, LLC. All rights reserved
Booklist Review
Given such dramatic elements as betrayal, loyalty, downfall, comeback, rivalry, intrigue, and hubris, and a notable cast of heroes and villains, the story of Apple Computer begs to be told; and, in his first book, Wall Street Journal West Coast technology reporter Carlton does a remarkable job of telling it. Other books have profiled or presented the viewpoint of Apple's founders and successive leaders, each of whom has left his imprint on the company: Steve Wozniak, Steven Jobs, John Sculley, and Gil Amelio. Carlton now deftly details Apple's ignominious fall from its glory years, when the name Apple and personal computing were practically synonymous, to its recent humiliating status in which it holds only a 5 percent industry market share. Carlton is the first journalist to get Sculley to talk about his dark days at Apple, he documents Amelio's limited successes, and he considers the effect of Steven Jobs' recent return to the company Jobs founded with Wozniak. --David Rouse
Choice Review
Carlton draws from his journalistic experiences to give this historical account of Apple Computer from its beginnings to mid 1997. His book starts with Apple's founding in 1976 by 21-year-old Steve Jobs, 26-year-old technical wizard Steve Wozniak, and 33-year-old electrical engineer with money and marketing savvy Mike Markkula. It details the ousting and selection of CEOs, from Steve Jobs to John Sculley, Michael Spindler, and Gil Amelio, who was ousted in July 1997. Now serving as a reporter for The Wall Street Journal, Carlton relies on interviews with more than 160 former Apple employees and industry experts. The volume is weak on finance and hard numbers but strong on interpersonal narrative and information on Apple's corporate culture and organizational climate. Piecing together the roles and leadership styles of the company's top executives, the author concludes that today "[Apple] needs a miracle." A tale or a totally accurate history of Apple Computer? It is hard to say, but certainly the book provides interesting reading. This detailed view is recommended for anyone absorbed in Apple or interested in learning about the development of and personal power struggles inherent in a rapidly growing, high-tech enterprise. Public, academic, and professional library collections. J. W. Leonard Miami University
Library Journal Review
How many companies were started in a garage by a couple of whiz kids, went on to a global presence with multibillion dollar sales, and within 20 years came close to bankruptcy? Meet Apple Computer. Wall Street Journal reporter Carlton follows Apple from when it produced the first Macintosh personal computer, designed for those with little or no technical knowledge. Sales rocketed and Apple became the darling of computer enthusiasts. But Carlton also points out lost opportunities along the way, involving insufficient licensing efforts, mergers allowed to fail, unwillingness to permit products to evolve, lack of interest in exploiting the Internet, and blindness to competitors. Carlton lays much of the blame with Apple's board of directors. An epilog on recent changes at Apple is being added at the last minute. Recommended for larger nonfiction collections and special libraries with an information technology clientele.Richard S. Drezen, Washington Post News Research Ctr., Washington, D.C. (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.
Excerpts
Chapter One In the Beginning By the afternoon of June 17, 1993, the temperature in the asphalt flatlands that sprawl across California's Silicon Valley had climbed to a sizzling ninety-six degrees. This was nearly twenty degrees higher than normal, since the Valley, near San Francisco, lies on the ocean side of a towering mountain range that holds in moist, cool Pacific air. Infrequently, a heat wave such as this bakes the entire San Francisco Bay area, when the high-pressure system that is usually parked over the Pacific and is responsible for generating those delicious marine breezes shifts over to nearby Nevada and funnels hot, dry air down that same mountain range in a reverse flow. The effect is known locally as a "Diablo wind," because the range those winds pour down is called the Diablo. "Diablo" is a Spanish word meaning "devil," so these are devil winds and appropriately named because they can spark wicked firestorms that wreak destruction and havoc across the region. That same afternoon, a devil's wind of another sort was whipping through the air-conditioned corridors of the worldwide headquarters of Apple Computer Inc. in the Silicon Valley community of Cupertino. The 1980s had recently drawn to a close, capping a decade of dizzying growth for a company that had rocketed out of a garage to become the symbol of America's economic renaissance, a swashbuckling pioneer at the vanguard of the new Information Age. This shining star was the progeny of Steve Jobs, the long-haired whiz kid who had teamed up with fellow college dropout Steve Wozniak to create the first computer "for the rest of us," taking the power of computing out of the stuffy corporate realm and putting it into the hands of the average person for the first time. By now, though, Jobs was long gone, having succumbed to a coup that had left his onetime friend and mentor, John Sculley, alone at the helm. And on this day, Sculley felt more alone than ever as he sat in the office of his friend and chief financial officer, Joe Graziano, atop a gleaming four-story building called De Anza 7, wondering aloud why his own board of directors was meeting in secret in a nearby conference room. The 1990s had gotten off to a rocky start. Apple's profits were falling under fierce competition. Its outlandish research projects were not panning out. And the bottom had just fallen out of the current quarter, triggering this special board meeting. "Joe, what do you think they're doing in there?" Sculley asked Graziano in a voice that betrayed growing unease. This from the chairman and chief executive officer of Apple Computer, a man who had become a global celebrity and confidant to presidents and movie stars. As the most visible spokesman for the world's most exciting industry, his face was on the cover of business magazines and crowds wanting to hear his speeches had to be turned away. At age fifty-three, John Sculley was still a young-thinking man, but the toll of running Apple Computer during a decade of rocketing growth and change was evident. He still retained a sleek, well-proportioned physique from a regimen of jogging for miles each day before dawn, but his hair was grayer and his face was creased with lines. Reclining in the chair in his office, which commanded a view of the coastal Santa Cruz Mountains to the west, Graziano, a tall, dark-complected man who loved to race hot rods in his spare time, looked back at his boss and replied, "There's no way they're going to get rid of you, John. That would be really stupid." The board's meeting, which had started that morning, had dragged on for excruciatingly long hours. Finally, a board member named A. C. "Mike" Markkula Jr., a chain-smoking millionaire who had cofounded Apple with Jobs and Wozniak by backing them with money, notified a Sculley assistant to send in the CEO. Sculley walked into the conference room, called "Synergy," noticing as he closed the door behind him that nary one of the four directors present would look up to make eye contact. Aides outside strained to hear but could make out only muffled voices from the room. After only a few moments, the door reopened and Sculley shuffled out, white as a sheet. Collapsing into the chair of his own office, which like all others on the executive floor was glass-walled, Sculley broke the news to his staff: after ten years on the job, he had been summarily fired as CEO. And that was not the only indignity. The board told Sculley he could continue to serve as Apple's chairman, but in a powerless, figurehead role in which he would have to report to, of all people, his former subordinate: Michael Spindler. A German national, Spindler before that board meeting had been Sculley's trusted lieutenant overseeing the grind of Apple's daily operations. At least, Sculley had thought he could trust Spindler, a large, gruff man known for such intensity that he was nicknamed "the Diesel." The Diesel occasionally ran out of gas, folding under apparent stress attacks that left him incapacitated on a couch or under his desk. This was the man that Apple's board named to replace Sculley as CEO, entrusting to his meaty hands the future of Apple Computer It was a crossroads for both Apple and a computer industry that had exploded into the world's foremost catalyst for change. The events culminating in the ouster of John Sculley involved the kind of boardroom drama and intrigue rarely displayed in a more conventional company. But Apple had never pretended to be like any other company, and in fact it went out of its way to thumb its nose at the conventional way of doing things. This was just another day at the office, another poignant moment in a tumultuous history that had unfolded like the story line of a soap opera. Apple had never been like any other company because its leaders and employees had always believed they were working for a cause, a mission to spread the wonders of computer technology to all the corners of the globe. Apple had in fact done just that, to a degree not even Steve Jobs could have envisioned when he almost single-handedly founded the personal computer industry during America's era of disco and Jimmy Carter. Two decades later, the world is indeed filled with personal computers that look very much like the ones Jobs helped create at Apple. Someone in San Francisco can sit down at a computer in the comfort of home and trade e-mail or even play video games with, at the same time, complete strangers in, say, Brazil, Afghanistan, and China. Office workers the world over have been liberated from the tyranny of pencils and typewriters. With a keyboard and mouse, they now use their computers to write reports, prepare presentations, access library files--and even goof off now and then with a discreet game of solitaire. And learning the "three Rs" is no longer the drudgery it used to be: children are learning how to read, write, and perform mathematical calculations by playing computer games that teach while offering fun. The world, in short, is a much smaller and more understandable place because of the computer. It is just too bad that Apple, which started it all, did not change as it was changing the world. Excerpted from Apple: The Inside Story of Intrigue, Egomania, and Business Blunders by Jim Carlton All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.